Skaboots Skate Guards
 
 




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Frequently Asked Questions

Important Note: Many of our products can only be shipped to addresses within the United States. Customers in other countries may email us for shipping status of specific products. Please provide the name and item number of the products that you would like to order.
How do I place an order with American Hockey Center? How can I determine the status of my order?
Do you provide sizing information for items such as t-shirts/jerseys? What are my payment options?
How do I get a catalog for your products? What are your shipping charges?
How soon will my order be shipped? What is your return policy?
Once my order is shipped, how long will it take for delivery to me? What is your order cancellation policy?
These are the questions that our customers ask most frequently. If you have a question that does not appear here, please submit an inquiry using the email form . Thanks!
How do I place an order with American Hockey Center?
Our online ordering system is very simple to use. You may process your order with a credit/debit card online or provide us with your payment in several other ways. Please see the Ordering Page for complete details. Return To FAQ Index
Do you provide sizing information for items such as t-shirts and jerseys?
Yes. Size charts are provided for these items. Sizes will vary for the various brands. Please click on the Size Chart link provided on the details page for the specific product that you want to order. Return To FAQ Index
How do I get a catalog for your products?
We do not offer a print catalog. Products change often, so it would be impossible to keep up to date. All of our products are shown on the Web site and these are updated regularly. Return To FAQ Index
How soon will my order be shipped?
Most products ship within 3 business days. For products that require a longer ship time, this information is provided on the page where that specific product is selected and added to the shopping cart. The shipping time provided for each product is an estimate. If there will be any unusual delay in shipping, customer will be notified by email or phone. Return To FAQ Index
Once my order is shipped, how long will it take for delivery to me?
Delivery time by "Standard Shipping" within the United States is 1 - 5 business days depending on your location. Specific delivery time for many of our products is shown on the product detail pages. Some orders will require multiple shipments from different locations, so items will arrive separately at different times. During the checkout process, you may request "2nd Day" or "Next Day" shipping. UPS and FedEx do not deliver on weekends, so please calculate time accordingly. Many of our products can be shipped the same day, some will take 2-3 days or longer to leave the warehouse.  This information is located on the product page for most of our products. If your order is extremely time sensitive, we suggest that you email to get specific information about when it will be delivered. American Hockey Center will not be responsible for any delays in delivery caused by circumstances beyond our control.

Disclaimer-Claims for unreceived merchandise must be made within 30 days of expected arrival date.  Tracking information is sent to all customers if available.  In many instances it is very difficult or even impossible to locate a lost shipment after more than 30 days have passed.  This is especially true with international shipments.

Return To FAQ Index

How can I determine the status of my order?
Shipping information will be emailed to you as soon as it becomes available. Method of shipment with tracking number and estimated date of delivery will be provided. If multiple shipments are required, there will be separate emails for each shipment. Return To FAQ Index
What are my payment options?
Payment can be made by credit card (Visa, MasterCard, Discover or American Express). Your credit card information can be submitted securely online or phoned to us after you submit your order. You may also pay by check or money order. All of these options are available during the checkout process with detailed instructions. Return To FAQ Index
What are your shipping charges?
Shipping charges for each order are calculated automatically according to the items ordered and the shipping method that you choose. Our Web site features a unique Shipping Calculator which will appear below the order summary on your shopping cart page. This tool is very quick and easy to use and will allow you to see the shipping charges for your order before advancing to the checkout page. Occasionally shipping costs will be higher than calculated. In these cases the customer will be contacted via email to approve the additional charges before the order is shipped.  Any additional charges applied to International shipments (customs, duties, etc.) are out of our control and will be the responsibility of the customer. Return To FAQ Index
What is your return policy?

We want you to be completely satisfied with your purchase!

When you receive your order, please inspect all merchandise for any defects or poor workmanship. Defective claims must be made within 5 days of receipt.

Returns for other reasons other than defects may be returned for replacement within 30 days of order receipt.  To return an item you must obtain a return authorization. Please use our RMA Request Form to request a return authorization. Your return authorization will give the proper return address and any specific instructions for proper processing of your return.  Orders returned without return authorization may be sent to incorrect address, refused, or processed incorrectly by our warehouse.  Please do not send any merchandise to our office address.

No returns of any type will be processed without a Return Goods Authorization!.

Items that are returned for size exchange will be credited back through the same method that was used for payment. Customer must place a new order for the correct size.

Please do not refuse shipment on an order without contacting us first.  Doing this oftentimes routes the package back to our office.  If shipment is refused, you will be responsible for ALL shipping charges incurred in getting the item(s) back to the correct warehouse.

All returned items must be in original unused condition.

Return credits will be issued by the same method as the original payment was made.

All items must be returned with original packaging (ie box, plastic bag etc..) with all tags still attached. Items returned without packaging/tags will be refused by our warehouse and returned to you at your expense.

SKATES:  Please ensure that skates fit correctly before sharpening.  Skates that have been sharpened are not returnable.

IMPORTANT: Please do not attach or tape any shipping label directly on a skate box or use the skate box as your shipping box.. Doing so may result in the return being denied.  At American Hockey Center we do not sell used merchandise and we would not want to give other customers the impression that we do by the sight of used packaging.

A 10%-15% restocking charge may apply to some returns.  Please email if you would like to know if the item you are ordering will be subject to this charge.

Shipping charges are not refundable. Customers are responsible for all shipping charges.

Customized products are nonrefundable.

Note: All LogoArt jewelry items are made to order and cannot be returned for any reason other than "defective" .Return To FAQ Index

Backyard Ice Rinks
Return of unwanted/unused stock items will incur a 25% restocking charge.  Shipping cost to you and back to the warehouse will be the responsibility of the customer.  Since free shipping is sometimes included in the price of this item the shipping charge to you will be deducted from your refund.

All liners returned must be in the original packaging. (You may not unroll your liner and then return it.)

Stiga Hockey Table Games
If you are having problems with the operation of the game please contact us and we will refer you to our supplier.  They carry a wide range of parts for these and are very familiar with the operation of the game. All attempt will be made to correct any problems before the game needs to be returned.  Problems are very unusual with this item as all games are inspected before shipment.  Games returned must be received in like new condition with all pieces included to receive a full refund.

 

 

What is your order cancellation policy?

As long as your order has not shipped and we are able to stop it, cancellation of your order can be accepted. During busy times of the year, we may or may not be able to stop your order once it is received by our warehouse.  In these cases we cannot accept cancellation of your order. 

Any items that require special order from the manufacturer may not be canceled after the manufacturer has made shipment. Shipping costs and any restocking fees accessed by the manufacturer will be the responsibility of the customer. Return To FAQ

These are the questions that our customers ask most frequently. If you have a question that does not appear here, please submit an inquiry using the email form . Thanks!

American Hockey Center
226 Uhl Drive
Akron, OH 44319

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